Introduction

Occasionally, POS systems may inadvertently issue PC Optimum points for items such as cigarettes and lottery tickets, which typically should not earn points due to program restrictions or legal compliance. This guide is designed for locations without a back-office system, where updates must be managed directly at the POS. If your site utilizes a back-office system, corrections to the issue should be made via the price book updates sent to the POS. Here’s how to adjust the settings manually to prevent unintended PC Optimum point accrual for these restricted items.

Correcting PC Optimum Issues

1. Begin by determining which products are incorrectly issuing PC Optimum points. You'll need to gather the correct department codes for lottery and tobacco products. These should be marked with a ‘N’ to indicate that no loyalty points should be awarded.
2. Navigate to the departments' section within your POS system interface. This area is where you can assign or update product categorization.
3. In the department settings, locate the area designated for Conexxus codes. This is where you will input the correct codes for each item. Reference the provided spreadsheet for the correct codes that correspond to each unique identifier for lottery and tobacco products.
4. For each product that should not issue PC Optimum points, enter the appropriate Conexxus code. Ensure that the code accurately reflects the product's exemption from the loyalty program.
5. After updating the codes, review each product to confirm that the changes have been saved correctly. It may be helpful to perform a test transaction to ensure that points are no longer being issued for these items.
6. Over the following days, monitor transactions involving the affected products to verify that PC Optimum points are no longer being inaccurately distributed. If issues persist, recheck the codes entered and make any necessary adjustments.