Why do I have missing shifts?
Troubleshoot missing shift data and learn how to get it back into XSite.
Introduction
If you notice that one or more shifts are missing in your fuel reports or reconciliations, there may be a sync issue or a problem with your hardware or service subscription. This guide walks you through the most common causes and how to fix them.
Troubleshooting Missing Shifts
Refresh XSite
- Start with a quick refresh or resync inside XSite. This can fix small glitches and may bring back the missing shift data.
Check the FOB device
- Look for a blue USB stick plugged into the Bulloch PC. This is your FOB, which gives access to the secure server where shift data is stored.
- Each shift should end with a printed report and the creation of a TRS-XML file for tracking sales and pump reads.
Verify Sentex subscription is active
- Make sure your monthly Sentex service (around $10/month) is still active. Without it, the system will stop sending or storing shift data, and XSite can’t retrieve it.
Still missing shifts? Contact Sentex
- If your FOB is working and your subscription is active but shifts are still missing, contact Sentex directly for help.
Sentex Support: 1-888-473-6839