Introduction

In XSite, inactive items aren’t gone — they’re just hidden from your day-to-day item list. You can still view them, turn them back on, or delete them entirely. This guide shows you how to find and manage inactive items in both XSiteIO and XSite Classic.

In XSiteIO

1. Hover over Price Book > Items > click Items.
2. In the top right corner, click the slider to change from Active to Inactive Items.
3. You'll now see all items marked as inactive, along with their details.
4. In the Status column, click the Inactive button next to the item. It will change to Active.
5. Go back to the Active view. Click the Active button beside an item to mark it as Inactive.
6. After any change, click the Sync button at the top to push updates to your POS.
7. From the Inactive list, click Remove to delete it completely.

Warning: Deleting also erases all history for that item.

In XSite Classic

1. Hover over Price Book > click Items.
2. Click the slider in the top right corner to view Inactive Items.
3. All actions work the same way as in XSiteIO.