Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • Users, Roles & Settings
  • Users & Access

How do I fix permission issues?

Fix user access problems by updating or assigning the right roles and permissions in XSite.

Written by Michael Cook

Updated at July 16th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Set Up My Store
    First-Time Setup Connect & Sync Systems Before You Start Using XSite
  • Manage Prices, Items & Accounts
    Items Departments & Taxes Promotions Accounts
  • Track Inventory
    Purchase Orders & Receiving Counts & Adjustments Case Breakdown
  • Fuel & Pump Sales
    Fuel Setup & Suppliers Fuel Operations
  • Mobile & Scanning
    Devices & Setup Using XSite Mobile
  • Reports & Numbers
    Getting Started with Reports Sales & Price Book Reports Inventory Reports Fuel Reports Charge Accounts Reports Advanced Reports
  • Users, Roles & Settings
    Users & Access Suppliers & Regions
  • Fix a Problem
    Data Not Updating Numbers Don't Match Fuel Issues
+ More

Table of Contents

Introduction In XSiteIO To manage roles: To assign a role to a user: In XSite Classic To manage roles: To assign a role to a user:

Introduction

If a user can’t access a page or perform a task, it’s likely a permission issue. This guide walks you through how to manage roles and assign them to users so your team has the access they need.


In XSiteIO

To manage roles:

  1. Click the Settings icon in the bottom left corner.
  2. Select Users to open the User Administration menu.
  3. Click the Roles tab to see all current roles.
  4. Click Manage next to any role to change its permissions.
  5. Adjust permissions as needed. For example, an Admin role may have All Permissions enabled.
  6. To create a new role, enter a name and set the needed permissions.

To assign a role to a user:

  1. Go back to the General tab in User Administration.
  2. Click on the user’s Id to open their settings.
  3. To add a new user, enter their information in the first row.
  4. Click the Roles tab in their profile.
  5. Choose the correct role for that user.
  6. Return to the General tab and click Update to save.

In XSite Classic

To manage roles:

  1. Go to Settings in the side menu and select Users.
  2. Click the Roles tab in the User Administration menu.
  3. Click Manage next to a role to update permissions.
  4. Adjust settings as needed, or create a new role with custom permissions.

To assign a role to a user:

  1. Return to the General tab.
  2. Click on the user’s Id to open their profile.
  3. Open the Assigned Roles tab.
  4. Select the correct role for the user.
  5. Go back to the General tab and click Update.

access resolve

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Why aren't my departments tracking?
  • How do I fix a pump/meter roll over?
  • Why do I have missing shifts?

Copyright 2025 – XSite IO.

Knowledge Base Software powered by Helpjuice

Expand